Booking rules

RentalCar is operated by TRANSSERWIS Sp. z o.o. In plain language: booking, payments, cancellation and refunds. By submitting a request, you accept these rules.

How booking works

1. You submit a request online (Google account, completed profile). At this stage it is an application — dates are held temporarily.
2. We contact you, agree details and ask for the required payments (see below).
3. After we receive the required payments, we confirm the booking. Then we sign the contract and hand over the car (odometer reading).
4. After you return the car we settle actual mileage and time, the deposit and any damage. The final amount may differ from the estimate.

Which payments and when

Amounts are shown in the calculator and in your account. Payment: transfer / BLIK / cash — we confirm details when we confirm the booking. Card online will come later.

Rental prepayment

A fixed amount (usually PLN 100 or the euro equivalent). Required before we confirm the booking. It is not the full rental price — only an advance.

Delivery of the car to you

If you order delivery at the start — the full fee for that service is required before we confirm the booking (cost of bringing the car to you).

Collection of the car from you

If you order collection at the end — the full fee is required before we hand over the car (when you get the keys), not only at return.

Deposit (kaucja)

The deposit is not a rental fee. It secures the car and any shortfall. After return and inspection we refund it (minus damage or unpaid amounts), usually within a few business days.

Cancellation and refunds

The key part: when you can cancel and what happens to money already paid.

Application not yet confirmed

You can cancel yourself in your account. If you already paid something at this stage — we refund 100% of that amount.

After confirmation, at least 48 hours before rental start

Write or call us — you can no longer cancel with a button in the account alone. We refund the rental prepayment in full. We refund delivery if we have not yet left with the car to you. We refund the later collection fee if the car was not handed over.

After confirmation, less than 48 hours before start — or no-show

The rental prepayment is non-refundable. Delivery fee is non-refundable if the car was delivered or the courier already left. We refund the end-collection fee if the car was never handed over.

After the car is handed over

Cancellation is not possible. You return the car; we read the odometer and do the final settlement (top-up or refund of overpayment).

Failure to collect the car

If the booking is confirmed and the car is not collected on time without a cancellation under the rules above — we treat it as a cancellation with less than 48 hours’ notice (prepayment non-refundable).

During and after the rental

The odometer is the basis for mileage billing — not a GPS app. Fuel, damage, fines and parking are the renter’s responsibility under the contract. After return we settle the balance: refund or top-up.

Invoice

VAT invoices are issued by TRANSSERWIS Sp. z o.o. after the rental ends, when the final amount is known (after the odometer reading). Need an invoice — send company details (including NIP).

Contact about bookings

Questions about payment, cancellation or refunds — phone, email or a message in your account. We reply during booking desk hours (usually 08:00–21:00).

biuro@auto-wroclaw.pl · +48 880 125 235

Rybnica 2b, 55-080 Rybnica, Poland

RentalCar · TRANSSERWIS Sp. z o.o.

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